Trouble accessing government health care website

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By Tami Hoey By Tami Hoey
By Tami Hoey By Tami Hoey
By Tami Hoey By Tami Hoey
By Tami Hoey By Tami Hoey

PHOENIX  -- The sign-up process for the Affordable Care Act has just begun, but it hasn't gone quite as planned. Many people have been reporting problems trying to access the government's health care website.

Here in Arizona, it's impossible to know how many people failed to access the website. But we do know a lot of people tried.

Folks came and went all day long at the Greater Phoenix Urban League at 7th Avenue and Pima on Tuesday, looking for answers.

"I just wanted a little more clarification around the Act itself, and how it could impact me and my family," says one woman who was trying to make sense of it all.

Folks at the Greater Phoenix Urban League have been training for this day. "We've been preparing for this, getting information and getting ready for almost a year and a half," says David Aguirre.

The Affordable Care Act is getting so much interest that the website, locked up.

"That's been an issue all morning, trying to get in, and we get in and then kicked out. It takes a long time," said Aguirre.

But you have plenty of time to register, and operators are available 24/7 to help you get the insurance coverage you need for very little.

Now, you cannot be denied for a preexisting condition.

The Greater Phoenix Urban League is just one of many non-profits here to help.  To find one near you go to

The phone number to call to enroll is 1-800-318-2596. To have coverage by January 1, register by December 15. The last day to enroll is March 31.

Special section: Affordable Care Act