Chandler woman has $1,500 fight over airline ticket

Posted: Updated:
By Andrew Michalscheck By Andrew Michalscheck

PHOENIX -- Marian Orosco has a happy life.  She's married, she has a job, and she's officially a U.S. citizen. 

"My mom brought us here for an education and a better life and I love it here," Orosco told 3 On Your Side. "It's a great country.  Freedom!"

Orosco's family came here from Egypt 17 years ago.  And although Orosco loves America, she says she would like to go back to Egypt to visit old friends and relatives.

So a few months ago she logged on to a travel website called Kayak and purchased an airline ticket to Cairo for more than $1500.

However, as her departure date approached, Egypt went into political turmoil and many Egyptians were killed in riots. Orosco says her family begged her not to fly into such dangerous area.

"They (relatives) said if you are walking down the street by yourself, guys would come up and stop you, rape you, kidnap you," said Orosco.

The U.S. State Department even issued a warning, telling Americans "to defer travel to Egypt."  As a result, Orosco contacted Kayak to see if she could postpone her trip.

But every time she got a hold of Kayak, she couldn't get an answer on how to cancel or postpone the trip. 

"I tried to talk to them and they would put me on hold. Sometimes they would hang up on me," she said.

3 On Your Side got a hold of Kayak, which referred us to British Airways, the airline that Kayak booked Orosco's trip through.

The airline looked into the matter and said under normal circumstances they wouldn't be able to do anything because Orosco did not make her scheduled flight and was counted as a no-show. 

But remember, Orosco didn't want to fly and was unable to get Kayak to postpone the trip with a future credit.

At 3 On Your Side's request, British Airways mailed Orosco a voucher for a future flight to Egypt.  It's a voucher she can use during the next 12 months. 

Orosco says she can't wait to visit when things settle down in her home country so she can visit her family and friends. 

"I'll just run around and say hi to my friends," Orosco said as she smiled and thought about being there. "I'm so excited.  Even talking about it makes me excited."

British Airways was great to work with and 3 On Your Side appreciates the resolution.