Valley mom disputes urgent care bill

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PHOENIX -- Keri Crow is a stay at home mom who likes to maintain a healthy and organized household on a budget.

So when her youngest son got hit with a bad case of the stomach flu she wanted to take him somewhere he could get quality care without breaking her wallet.

"We decided no let's just go ahead and go because there was a $20 co-pay for urgent care,
which would have been the same amount if we went to the doctor. If we went to the emergency
room it would have been $100," said Crow.

Crow chose an East Valley Phoenix Children's Urgent Care facility to take her son to.

"The care that we received was great and the doctors were awesome! We didn't have any issues there and then we went home and he just needed some medication to hold down fluids...he did fine and recovered," says Crow.

But three weeks later Crow couldn't believe the bill she received, charging her for an emergency
room visit and not an urgent care visit.

"So I called them, they said there's nothing that they can do. This is just how they bill. I explained
to them that I felt that it was unethical that they would advertise urgent care. The whole reason why my husband and I chose it was for the cheaper co-pay," said Crow.

Crow says that she contacted her insurance company and they told her that the issue was because this urgent care is affiliated with Phoenix Children's Hospital.

"I'm feeling extremely frustrated, every time I call I feel like I get no where. They say call your
insurance, I call the insurance then they say call the facility or Phoenix Children's. I just feel
like I'm constantly getting pushed around and nobody quite knows what to do," said Crow.

3 On Your Side contacted Phoenix Children's which immediately looked into the matter and Crow's bill was corrected. She says she's relieved and thanks 3 On Your Side.

"Oh, thank you so much! Without you guys I'd still be going in a circle with my insurance company and Phoenix Children's Hospital," said Crow.