Casa Grande man fights $200 cancellation fee

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CASA GRANDE, Ariz. -- A Casa Grande man said his phone company penalized him with a $200 cancellation fee so he contacted 3 On Your Side for help.

There are legitimate cancellation fees, but this cancellation fee never should have happened in the first place and it took 3 On Your Side to make things right.
Sam Ibrahim is one proud father. His 19-year-old son, Issac, is serving in the United States Air Force.
Ibrahim said it's something his son always wanted to do.

"We actually registered him in, because of his decision, to the Air Force before he was graduated from high school," Ibrahim said.

To keep in contact with Issac, Ibrahim kept his son on their T-Mobile Family Plan, which worked out fine.
However, Ibrahim said Issac was eventually stationed in a place called Minot, N.D., located just south of the Canadian border. It is somewhat of an isolated area where T-Mobile had absolutely no cell service.

"There was zero, zero T-Mobile service. No towers whatsoever," Ibrahim said.

Ibrahim said he called T-Mobile and told them his son was stationed in an area where T-Mobile had no cellphone coverage.

Ibrahim asked to cancel his son's phone and T-Mobile agreed, but only if he could provide documentation that Issac was really stationed in that area.
Ibrahim said he did, but T-Mobile still charged him a $200 cancellation fee and when Ibrahim refused to pay the fee, T-Mobile terminated his entire family plan service, meaning no one in the family had cell service.

"I feel like it's an unAmerican company. I'm sorry," Ibrahim said.

So, Ibrahim contacted 3 On Your Side.

"I don't know what else to do besides getting help from Channel 3 and hopefully we can get this resolved and taken care of," Ibrahim said.

We got a hold of T-Mobile and explained Ibrahim's situation.

We also sent them a copy of Issac's military orders a second time, proving that he's stationed in North Dakota and outside of T-Mobile's service.
Ibrahim said as soon as 3 On Your Side got involved, T-Mobile changed its mind and waived that $200 cancellation fee.
It's something Ibrahim said they should have done the first time and said he couldn't have done it on his own.

"Well, you're talking about a corporation against me," Ibrahim said. "Who's gonna win?"

We appreciate T-Mobile taking a second look at this and resolving the issue like they did.