Glendale woman wants $500 deductible reimbursed

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GLENDALE, Ariz. -- Dayna Lewis says signs of a car crash are still visible in her backyard. Just three months ago, two vehicles on the street just behind her house crashed and one of the cars came crashing through her back wall.

Lewis didn't pursue the driver's insurance company. Instead, she filed a claim with her own insurance, which promptly assessed the damage and issued her a check for around $7,000.
She used the money to make several of the repairs, but Lewis said she's still out her $500 deductible.

"I shouldn't have to pay because none of it was my fault and they should just be going after the other people for that cost," Lewis said.

3 On Your Side has spoken with insurance industry experts who agree that Lewis should be reimbursed for her deductible. It’s called subrogation, which means her insurance company should pursue the insurance company of the person responsible for causing the collision.

As for now, Lewis remains frustrated saying, "They're like, 'Oh, we’ll get to her, she doesn't matter,' and it's not nice. They are my insurance company and I left a message saying, 'You're my insurance company and I pay to have you. You should be fighting for me.'"

I'm currently in contact with Lewis’ insurance company and I’m trying to get a straight answer on whether they're actively looking into her case and if they're trying to recoup her deductible or not. When I have an answer, I’ll do a follow-up report.