Sun Valley Towing sued by Arizona Attorney General

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By Jim Carr By Jim Carr
By Mike Gertzman By Mike Gertzman

PHOENIX -- A valley business recently profiled in a 3 On Your Side report is now being sued by the state of Arizona.

Things have really escalated for Sun Valley Towing. Last week, when the business was profiled it appeared as if the issue was resolved. As turns it out, while 3 On Your Side was doing their investigation, so too was the Arizona Attorney General's Office.

Undercover video was taken as part of a sting operation by Arizona Attorney General Tom Horne and his office.

"We've been doing these sting operations to catch people cheating other people," said Horne.

Sun Valley Towing was recently profiled in a 3 On Your Side report regarding Frances Sanchez Osborne.

Frances claimed she left her van to be repaired, but Sun Valley Towing wound up keeping her vehicle for 15 months, without any repairs ever being done.

"It's caused a lot of aggravation. There are a lot of times I cry, I don't get mad, I just cry," said Osborne.

Sun Valley Towing  promptly returned Frances' van in running condition after being convinced by 3 On Your Side.

But what's more troubling is that the Attorney General now accuses Sun Valley Towing of defrauding consumers with shoddy repairs, or with pricey repairs that were never even performed.
"To tell someone that he needs repairs he doesn't need to make money is very dishonest and damages people and we're after people that do that," Horne said.

In a sting operation conducted by the Attorney General, an undercover camera shows Sun Valley Towing's owner and an employee fixing a minor fuel problem by simply resetting a button.

However, they later told an undercover agent posing as the car's owner that they replaced the fuel pump and wound up charging her $340 for parts and labor. They even demanded payment in cash.

The owner of Sun Valley Towing is Tim Kunselman. Over the phone, Kunselman told 3 On Your Side that he has a lot of personal and health problems and that he was not up to speed on all of the Attorney General's allegations.
"I was served that on Thursday and I went into the hospital on Friday so I haven't even looked at it," said Kunselman.

It's something he'll want to look at soon because the Attorney General wants him out of business.   

They're requesting Kunselman remove himself from the automotive repair and towing industry altogether.

As for the Attorney General, he says it's a lesson to all repair shops.

"I want businesses that might scam customers to know the next person in your door might be from the Attorney General's office so you better treat everyone honestly," stated Horne.

The Attorney General's Office is seeking $10,000 per violation of the Consumer Fraud Act.

In a written statement, Sun Valley Towing and it's owner deny the allegations.

If you suspect that you have been a victim of Sun Valley Towing the Attorney General wants you to file a complaint with his office.

To file a complaint with the AG's office go to their website.

or call this phone number 602.542.5025