Peoria woman frustrated with Hotwire.com

Posted: Updated:
By Jim Carr By Jim Carr

PEORIA, Ariz. -- Mary Dayyo has vacationed all over the world. As a result, she has a lot of fond memories.

Next month, Dayyo is staying a little closer to home by taking a ski vacation to Utah.

To find a deal on a car rental there, Dayyo logged on and researched different travel websites for the best price. She wound up booking through www.hotwire.com

"I use Hotwire most of the time because they're usually about the same price as everyone else,” she explained.

Hotwire booked Dayyo a car through Budget Car Rental for $350.

However, after Dayyo was locked into that deal she discovered that if she had actually booked directly through Budget herself, the price was only $206. That is nearly $150 less than Hotwire.

"Same dates, same type of vehicle, same drop-off and the same place,” Dayyo said.

She said she tried to get Hotwire to match the lower price. After all, they do have a price match guarantee.

Hotwire told Dayyo no, saying there was a 30-minute difference in pickup times between the cars. They said identical bookings are required for price matches.

So Dayyo adjusted the pickup times to match exactly, but Hotwire was still $150 higher.

"I said, ‘Now I have the paperwork saying it's 4:30 p.m., so can you please extend the price match guarantee?’" Dayyo explained.

Hotwire said no again, saying the new information she gathered was past their 48-hour deadline.

Aggravated, Dayyo filed a complaint with the Better Business Bureau and 3 On Your Side.

As a result, Hotwire agreed to honor the lower rate, but the ordeal has left Dayyo frustrated.

"When they tell you you're getting the lowest rate and they're telling you that they'll pay the difference, they may not,” she said.

A big thank you goes out to Hotwire for working so quickly and issuing a refund. 

Hotwire said there was price differences because Dayyo tried booking on her own a day after she booked with Hotwire and the time difference causes prices to fluctuate.