Phoenix woman blames Wells Fargo for $5,200 loss.Posted: Updated:
PHOENIX -- Lizett Arteaga says her son is her pride and joy, which is exactly why she started a savings account for him at Wells Fargo.
It's an account that's accumulated more than $5,000.
"He knew this money was his and he was very proud of it and he wanted to contribute to it, too," she said.
Arteaga says she closely monitors her personal accounts. However, her son's Wells Fargo account, which is in her name is something she doesn't pay much attention to.
"I put money into a savings account," she said. "It's not to touch when it's there, so I wouldn't think to look at it."
But a few months ago while Arteaga was at Wells Fargo doing a transaction with one of her personal accounts, the teller told her that the savings account for son was nearly wiped out because of seven to eight different withdrawals. One was for $500.
"She showed me it was a $500 withdrawal and I realized when that money got withdrawn from the account I was at a doctor's appointment with my mother," Arteaga said.
Arteaga said she was told the money was withdrawn on different occassions using the bank's drive-up window at 44th Street and Thomas Road.
The withdrawals were used with her driver's license and a credit card with her name for identification, she said.
That's when Arteaga remembered that her purse had been stolen several months earlier when she was out with friends.
"Had my purse sitting next to me, there was a bunch of people around and had just got my purse stolen," she said.
At the time, Arteaga filed a police report regarding her stolen purse, but didn't think much more about until she was being told at Wells Fargo that $5,000 had been withdrawn from that savings account.
Arteaga argues that even the signatures for the withdrawals don't match hers.
"I said, 'That's not me if you look at my signatures,'" she said. "He (bank employee) pulled up the signatures on the screen and he said, 'Oh yeah, this isn't you.'"
3 On Your Side looked at the signatures and they do appear to be different.
Frantic, Arteaga filed a fraud claim with Wells Fargo, but the bank denied it, saying she should have monitored her account more closely and that she's partially responsible because of the theft.
"They're saying because I didn't look at my account it's my fault," she said.
Arteaga demanded Wells Fargo to review their drive-up security cameras to see who withdrew the money on those different occasion. But Arteaga said they told her their cameras weren't working.
Arteaga said that's hard to believe.
"It's a bank! How are your cameras not working? How do you not have better security there? That's my biggest thing with them," she said.
They just said it's important for customers like Arteaga to monitor their account more closely.
Arteaga is in shock. She said someone used her identity at the bank's drive-up, drained her savings account and Wells Fargo's cameras never worked during all of those transactions.
And to top it off, she says Wells Fargo blames her.
"I feel like I got robbed at the bank and they're not doing anything about it," she said.
Wells Fargo did tell 3 On Your Side that they would consider reopening the case if Arteaga writes them a letter formally asking them to look into the matter again.
Arteaga said she has sent them that letter.
Arteaga is now waiting to see what Wells Fargo finds if they do in fact re-investigate this case.
We'll let you know in an update later.