Condo owners fight for new roof

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MESA - It's been more than a year since a hail storm battered the Valley, and Dennis Talbot is still dealing with the aftermath.

“This is probably one of the worst roofs that was damaged,” he said.

Hail hit the Mesa condo complex where he lives so hard, that shingles were torn off.

“I've been picking them up ever since then,” he said.

Dennis also happens to be president of the HOA of the complex, which filed a claim with their insurance carrier, American Family Insurance.

The claim was filed way back in May when the HOA looked for, and eventually found a roofing contractor to hire, a company called Arizona's 1st Choice Roofing

“They said what they could do and what they would do and pretty much sold us on the company,” Dennis said.

Dennis says Arizona's 1st Choice Roofing accepted a $50,000 check from American Family Insurance as a down payment to get the roofing repairs started.

But not long after taking the check, Dennis claims the HOA's relationship with Arizona's 1st Choice Roofing grew cold.

“They weren't contacting us,” Dennis said. “I had to contact them.”

The sticking point, Dennis says, was that the HOA had concerns about the extent of the repairs that were supposed to be made.

“We have some water damage from before and I believe that they're just going to cover up existing damage and not see it so I think that's a short cut,” Dennis said.

The roofing company maintains they're not taking short cuts, and would be happy to do the additional repairs if the insurance company would approve their second estimate, which is nearly $100,000 higher.

However, after six months, American Family Insurance and Arizona's 1st Choice Roofing seem to be in a stalemate.

So, the HOA contacted 3 On Your Side.

“Hopefully with you guys, either get a roof or get our money back,” Dennis said.

3 On Your Side wanted to talk to Arizona's 1st Choice Roofing.

We discovered the company is based out of Colorado and became licensed to do business in Arizona a month after the storm.

The license expires November 30, 2012. The company's registered name in Colorado is 1st Choice Roofing of Colorado, Inc.

State records indicate they operate out of an empty home in north Phoenix.

The company's management blames the insurance company for the delays.

But American Family Insurance tells us the roofing company has already been paid them $50,000; more than enough to at least get started, and doesn't know they haven't.

“I am irritated. I am frustrated. I feel like I'm carrying the weight of the complex,” Dennis said. “I've got some of the owners emailing me and calling me wanting to say, ‘What's up,’ and I don't have an answer for them.”

Dennis should have an answer for residents soon.

American Family Insurance is reviewing the most recent estimate submitted by Arizona's 1st Choice Roofing’s and expects to make a decision within the next week.

3 On Your Side will let you know what happens.