InHouse Home Warranty leaves customers wondering

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By Jim Carr By Jim Carr

PHOENIX -- Michele Teichner really enjoys her central Phoenix home, particularly the inside.

"We can look out at our neighbors and look out at our garden," Teichner said.

But being a homeowner, she knew things would eventually break down and need to be repaired.

"This house is not brand new and, you know, things go wrong and if they go wrong I want them fixed and I can't do it myself," she said.

So, Teichner said she thought she'd do business with a home warranty company called InHouse Home Warranty, just in case something broke down.

"I felt really good, I felt if something goes wrong it will be taken care of and I don't have to worry about it," she said.

It's a good thing she did, too, because her water tank broke.

"There's a slow leak on my hot water heater," she explained.

Teichner said she called InHouse Home Warranty numerous times to fix her hot water heater, but no one ever called her back.

She's not the only one. Several other viewers contacted me with similiar complaints. So I paid InHouse Home Warranty a visit at their Scottsdale headquaters.

Not only was the door locked, but there was a note taped to it saying In House Warranty had failed to pay its lease, so they were locked out.

While we were there, other InHouse Home Warranty customers started showing up, only to find the company they paid money to was shut down. One woman said she recently paid InHouse Home Warranty her $400 annual premium and now needs something at her home fixed.

Brock Kuchynka owns InHouse Home Warranty and told 3 On Your Side that the bad economy helped drive his business into the ground, forcing him to close his doors.

He said that he intends on filing bankruptcy.

Consumers like Teichner are surprised.

"They've been in business, supposedly, for many years so I though I'd be OK," she said.

Kuchynka said that he's in the process of negotiating a deal with a national warranty company who is interested in taking over his business.

If the deal goes through, which could be in another week or two, the new company is expected to contact all current InHouse customers.