Valley man spent a year fighting online company for $900 refund

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By Jim Carr By Jim Carr

PHOENIX -- Dee Payton's job requires a lot of corporate presentations that use projectors.

"When we would go do the training, I would use a projector in their conference room to do the PowerPoint presentation for their sales consultants who go out in the field."

When Payton needed to buy an additional projector, he turned to the Internet and started shopping.

It wasn't long before he came across a company called www.ElectroCloseOut.com that offered projectors for just under $1,000.

Payton gave ElectroCloseout.com his credit card number and waited for his projector.

"I was going to save a couple hundred dollars and you know, I figured the projector was under warranty, plus I had an extended warranty so I thought I was covered," Payton explained.

Payton says the projector arrived but didn't work.

They sent him another one, but like the first, it didn't work either. He sent it back to ElectroCloseout.com and waited for a refund. That was nearly a year ago. Payton says ElectroCloseout.com keeps telling him the $900 check is in the mail.

"I really want my money back," he said. "I'd like to buy another unit but I've been waiting until I get my money back so things are suffering. Yeah, I'm pretty frustrated about the whole thing."

ElectroCloseout.Com tells 3 On Your Side that they thought Payton received his refund and were surprised to be hearing from me.

At my request, ElectrocCloseout.Com overnighted Payton his check. It's a check he says he's been waiting on since January, claiming he wouldn't have received it without 3 On Your Side.

If you're wondering why Payton just didn't dispute the charge with his credit-card company to get his money back, he couldn't. He waited too long. Depending on the company, you usually have between 60 and 90 days to dispute transactions and Payton was way past that deadline.