UPDATE: State Farm denies widow's $15K claim

Posted: Updated:
By Jim Carr By Jim Carr

PHOENIX --  Rosanna Buckmister's kitchen was in shambles when a water pipe broke and damaged just about everything. "I need to know where to go from here, I don't know what to do next," said Buckminster.

Buckmister turned the matter over to her insurance company, but unlike a good neighbor, State Farm Insurance denied her $15,000 claim. 

Buckmister is a police widow who lost her husband ten years ago.  Shortly after the story appeared on 3TV, an organization called Arizona Concerns of Police Survivors told Buckmister to look for a contractor and they would help pay some of the cost to restore her kitchen.

Monte Hogle of Apache Sun Builders scrambled together a half dozen other area contractors to fix Buckmister's damaged kitchen.  "We've been able to put a team of contractors together that have been more than willing to step up and help Rosanna get her kitchen back together," said Hogle.

Nearly a half dozen different contractors donated not only materials, but also their labor.  The most signigicant improvements include Tuscan cabinets installed by a company called Sollid Cabinetry, a business that was glad to do what Buckmister's insurance company wouldn't.

"Regardless of what's going on in the economy, you have to scratch your head and think, where is this insurance company when you really need them," a Sollid representative said.

Another business donated new countertops and a third contractor installed them.
After nearly three weeks, Buckmister's kitchen was finally finished.  "When I saw this for the first timie, I was amazed I just was so happy to have a kitchen back again.  Even one as wonderful as this," Buckmister said.

The kitchen is estimated to cost have around $15,000, but Buckmister won't be paying a dime thanks the organization COPS which is pitching in $3,200 to cover part of the cost.  The rest was absorbed by Hogle and the other contractors and businesses that stepped up, when the insurance company turned their back.

"It's better to give than to receive and it is a good feeling and everybody that's been involved in this feels exactly the way that I do, they were just happy to help," said Hogle.

"3 On Your Side has been on my side," said Buckmister.  "The story aired and I had help the very next day."

We'd like to thank all of the businesses and contractors involved in this project and recognize thier enormous contributions.  A complete list of everyone involved is found below.

General Contractor
Monty C. Hogle
Apache Sun Builders Inc.

SOLLiD Cabinetry
Justin Riggs
1019 North Colorado Street # 100
Gilbert, Arizona  85233

Copperstate Stone LLC
T.C. Hogle
Granite fabrication and installation

Daltile Phoenix Stone Center
3511 East Broadway Road
Phoenix, Arizona  85040
Gregg Uzueta

KMN Custom LLC
Kade Nielson

Mahaffey Fine Finishes
Dave Mahaffey

COPS  Concerns of Police Survivors

Canyon State Drywall
Jerry Mortensen