Tucson 911 system beginning to turnaround under TFD control

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TUCSON, Ariz. -- Six weeks since the shakeup at the 911 call center, things are finally starting to turnaround.

Progress has been slow but steady since TFD took the reigns of the 911 system.

Technology is getting upgraded and dispatcher morale is on the rise.

"That's one of the reasons we're making so much progress.  Involvement of the dispatchers was critical to improving the system," said Asst. Chief Joe Gulotta from the Tucson Fire Department.

But there's still a lot of work to do.

Tuesday, council approved the transfer of $7 million from General Services to TFD.

But now Councilman Steve Kozachik's concerned that might not be enough to completely fix the system.

"The problem will be funding.  How do we ask the Tucson Fire Department to fund these changes 'cause Century Link isn't going to do this for free. nothings for free in this world," said Kozachik.

For now, it's unclear what the final price tag will be.  But Councilman Kozachik is convinced they'll need more money, and the mayor and council will make sure they get it.

"We're going to keep taking baby steps forward to get the system working at peak efficiency," said Gulotta.

Six weeks ago, TFD identified a list of 19 categories of problems with the 911 system. So far, three categories have been completely resolved.