Vision Security locks elderly woman into contract

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PHOENIX – Eighty-year-old Sue Fong knows her safety is important.  

That’s exactly why she had an ADT security system installed seven years ago when she moved into her Phoenix home.

"Being a single woman in a new neighborhood, I thought, ‘You know maybe it would be wise to have an alarm system’."
She's been happy with the system and she's never missed her $45 monthly payment to Castle Rock Security for her security service.

However, last year, salesmen knocked on her door saying they were there to upgrade Sue's security system so she let them inside.

"These gentlemen came to the door and said that they're associated with ADT and that they were updating the equipment.”

The men installed a few security devices and had Sue sign the paperwork. As far as Sue was concerned, she was with the same company but just with better monitoring.

"They were very convincing," she says.

But Sue says she didn't realize it but the salesmen were with Vision Security, a completely separate company and they had just installed another system. 

Not only that, but they had also locked Sue into a five-year contract. "I thought that they were just updating equipment that I had and not realizing they were changing me to an entirely new company."

As a result, Sue began paying $45 monthly payments to Vision Security and at the same time her old company Castle Rock Security was taking $45 automatic payments for a service they didn't provide anymore.

Essentially, Sue was paying two companies for the same service. "I just noticed the last six months that I've been double billed: One by Castle Rock and one by Vision Security.

Sue says she's tried to straighten out the mistake for weeks but got nowhere. "I feel very duped. I feel very stupid. I feel taken advantage of.”

3 On Your Side contacted both alarm companies. As a result, Vision Security and Castle Rock Security have agreed to release Sue from her contract and they also agreed to stop billing her altogether.

That's great news for Sue, who’s on a tight budget. "I just want other people to know that this is going on and not to be taken in like this."