U.S. Marshal's Office not paying for woman's damaged car

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PHOENIX – For Amanda Loveless, there's nothing more reliable than her pick-up truck. 

Amanda says, "It's a 1999 Nissan Frontier. I bought it brand new so I bought it in 1999."

Back in October of last year Amanda and her Nissan were involved in a three-car collision. She says that while stopped near 18th Place and Indian School, another driver failed to stop and rear-ended her so hard that Amanda's Nissan was pushed into the car in front of her.

"I wasn't expecting it so I didn't have any time to brace myself so it kind of felt like a jerk that I felt."

The collision left some pretty good damage not only on the back of Amanda's truck, but also the front.

It turns out, the guy who hit Amanda is a deputy U.S. Marshal and, according to a police report, he was driving a car owned by the federal government.

But that's the problem. The Federal Government is self-insured meaning the government pays for any damage it may cause.

So why isn't the U.S. Marshal's Office or the federal government paying for Amanda's damage? 

“Now it's been over six months and I am still waiting for compensation to get it fixed," Amanda says.

The U.S. Marshal's Office looked into the matter and realized they dropped the ball on reimbursing Amanda for her damage, but only because they claim Amanda did not turn in all the required paperwork. 

As a result, the file was placed in a pending file for six months. "Anything involving the federal government has to take forever. You go through so much red tape. It just seems like it's disorganized," Amanda said.

Regardless, the U.S. Marshal's Office has agreed to cut Amanda a check for the damage, a check she says she'll used to repair her reliable Nissan.