911 Opearators: "Stay on the line"

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In an emergency, when you need help right away, you call 911.  But dispatchers say they're facing a growing problem.

They can't help you if you hang up too soon.

"It could very well mean the difference between life and death," Police Service Operator Rene Gamez.

Its a job where every second matters. They want to help and they want to do it fast.

Operators ask a lot of questions to help police help those in need, but callers are often scared and frantic and they hang up too soon, before operators can get a location.