911 Opearators: "Stay on the line"Posted: Updated:
In an emergency, when you need help right away, you call 911. But dispatchers say they're facing a growing problem.
They can't help you if you hang up too soon.
"It could very well mean the difference between life and death," Police Service Operator Rene Gamez.
Its a job where every second matters. They want to help and they want to do it fast.
Operators ask a lot of questions to help police help those in need, but callers are often scared and frantic and they hang up too soon, before operators can get a location.