Fannie Mae opens mortgage help center in Phoenix

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PHOENIX -- There's some new help for people having mortgage problems. Fannie Mae is opening a new help center near downtown Phoenix. 3TV's Javier Soto takes a look.

The help center is available for any borrower who has a mortgage held by Fannie Mae. Homeowners can determine if Fannie Mae owns their loan by visiting www.fanniemae.com/loanlookup or by contacting Fannie Mae at 1-800-7FANNIE.

Homeowners who do not have loans owned by Fannie Mae can contact the Homeowner's HOPE™ Hotline at 1-888-995-HOPE or visit Fannie Mae's new consumer Web site, www.KnowYourOptions.com.

The Phoenix Mortgage Help Center is available by appointment only and borrowers wishing to schedule a visit should call 1-866-442-8574 or e-mail phoenix_mhc@fanniemae.com.