Thousand dollar phone mistake

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Instead of paying hundreds of dollars for a new cell phone, a phoenix woman says she paid thousands and it wasn't even her fault.

"I don't get anywhere without it", Vickie Smith says she can't live without her cell phone so when it stopped working recently, she went to T-Mobile's website and after finding a new phone to buy she called T-Mobile to order it.

"It's this nice little key board but it's supposed to be $257."

But that phone cost her a lot more than that. Apparently, when Vickie gave T-Mobile her debit card number over the phone, the T-Mobile representative punched in the wrong amount. Instead of $257, the representative typed an extra "8" at the end, making the total amount for that phone $2,578.

Vickie discovered the mistake when she got her bill.

"Well, I got this little phone and it's a cute little phone, but I don't think it's a $2,500 phone."

Vickie says all $2,578 came right out of her bank account but getting that money returned she says was like pulling teeth. After weeks of trying, Vickie contacted 3 On Your Side.

"I called 3 On My Side because I didn't know what else to do and I know you guys get results."

3 On Your Side contacted T-Mobile and the wireless carrier immediately found the mistake.

After they did, they mailed Vickie a check for the full amount. Vickie says she couldn't have done it without 3 On Your Side's help.

"Right after 3 On Your Side intervened, I was contacted by the president’s office of T-Mobile and I got a solution real fast and got my money back!"

T-Mobile says this was an isolated incident. They never indicated why Vickie was having so much difficulty getting that refund on her own, but they did apologize.