Valley man finds e-cigarette refund policy hazy

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It's a habit this Valley man is so ashamed of he didn't want us to show his face.

He's been smoking cigarettes since he was 13-years-old, and now, at the age of 38, his own nephew says enough is enough.
“I just wanted him to be around because smoking causes cancer,” Jeff Heagney said.

To help him quit, Jeff and his girlfriend Alexis bought Jeff's uncle an electronic cigarette off a website called

E-Cigarettes look a lot like regular cigarettes, except they're battery operated, and according to the website they offer smokers "a tar-free way to enjoy smoking and the freedom to smoke almost everywhere,” because there's no smoke, only vapor.

“I have friends that have already used them for like, 6 months, and they've already quit,” Jeff’s uncle said.

Celebrities like Jose Canseco and Danny Bonaduce can be seen enjoying the product on, and with a 30-day money back guarantee, Jeff felt confident; if he spent $70 on the product, he could return it with no problem.

Jeff says when his uncle opened the Christmas gift, he was thrilled.

“He was shocked...because I just spent $70 on something that'll save his life eventually,” Jeff remembered. But the excitement soon fizzled out.

Just weeks after opening the gift, Jeff says he was told the product had been discontinued and that before long you wouldn't even be able to buy the nicotine replacement cartridges, the part of the device that smokers would say matters most.

But when Jeff and Alexis tried to take up on its 30-day money back guarantee, they were disappointed.
“They said it has to be unopened," Alexis said. "How can that be a guarantee if it has to be unopened, because you don't know what you're getting?”

3 On Your Side contacted, and after looking into the issue agreed to not only refund the couple's $70 but also mail them an upgraded "gold" version of the E-Cigarette for free.

“The gold one works, so hopefully we'll get him to quit smoking,” Jeff said.

And although it took 3 On Your Side's involvement to straighten things out, Jeff says it's worth it if it means his uncle can eventually kick the habit for good.

While 3 On Your Side thanks for refunding that money, we should point out that the Florida-based company does have an F-rating, and 450 complaints with the Better Business Bureau.