Woman trying to save home worries when bank loses paperwork

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BUCKEYE -- A Buckeye woman who lost her job is now worried about losing her home all because of a mix-up with some paperwork. So, she called 3 On Your Side for help.

Melissa Goodson says she's trying to be proactive when it comes to saving her home, but she says it's hard to get anywhere when her bank isn't helping matters.

Goodson loves her home.

"This is my first house," she said. "It's a huge accomplishment for me so huge because I come from a family that didn't accomplish much."

But last year, like many people right now, Goodson received some bad news.

"Last year in February I was laid off," she said.

And with no job and a family to support Goodson called her mortgage company, Bank of America, to see if she could get a loan modification.

"They sent a letter requesting all this information so I went ahead and sent it to them by mail then called them and they said they didn't receive it," Goodson said.

So, she says she mailed it again, but like the first time Bank of America claims they never got her paperwork.

The bank then came up with a third idea.

"So they're like, 'You can fax it,'" Goodson said.

But once again when Goodson called, Bank of America said they never received it so she came up with a fourth idea.

"If I send it certified mail someone's gotta sign for it and that'll prove they received it and then it's on their hands and not mine," she said.

And, apparently, it worked.

"I called them and they confirmed they received it and I was like yay!" Goodson said.

But after not hearing anything for nearly two months, Goodson called Bank of America again to ask what was going on and you'll never believe what they told her.

"I'm like what's going on? 'Oh, it's been canceled because they never received your information,'" Goodson said.

Goodson was floored.

"No, no, no, no! I have sent this to you guys and I have certified mail that you guys received it," she said.

Desperate and out of options, Goodson contacted 3 On Your Side.

"I'm begging you guys to help me," Goodson told 3 On Your Side. "I've got all the information, I can prove it, but nobody is receiving my information and I don't know what to do!"

3 On Your Side contacted Bank of America and after we did, Goodson says she got a phone call from them saying they reviewed her paperwork and that modification was in the works!

Goodson says she couldn't have done it without 3 On Your Side and remains cautious until her modification is complete.

"I'm scared, I'm scared, I don't want to lose my house," she said.

Bank of America was pretty responsive after 3 On Your Side got involved.

As for Goodson, she's looking forward to keeping her home with a more affordable monthly payment.