Phoenix man feels taken advantage of by insurance company

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PHOENIX -- A Phoenix man says he's getting taken advantage of by a big-time insurance company so he contacted 3 On Your Side for some help.

Infinity Insurance is a pretty big company, but Mark Lane says they're trying to stick him with a $1,300 bill -- a bill he says he shouldn't have to pay at all.

Lane had a pretty bad accident at 20th Street and Bell Road last month.

"Out of the corner of my eye, I saw a car in the number 3 lane blow right through the light," he said.

Lane, a photographer, took pictures of the accident scene. The good news is the driver who was cited by Phoenix police for causing the collision had insurance coverage with Infinity.

Lane says he was relieved to hear it.

"A little at ease that he was insured and that it wasn't our fault and that it would be taken care of," he said.

Since Lane's car was not drivable, he had it towed to a Valley collision center and then got in contact with Infinity Insurance that very day.

"They called us later that afternoon, within a couple of hours, and took a recorded statement from us about what happened," Lane said.

Lane says he waited days to see if Infinity Insurance would repair his wrecked car or if they would simply "total" it.

After not hearing from Infinity, Lane says he called them.

"They said, 'Until we hear from our insured driver, can't do anything about it until we hear from him or until the accident report comes out,'" Lane said.

Now, during all this time, Lane says his wrecked car sat at the collision center waiting for Infinity to make a decision.

Finally, nearly a month after the wreck, Infinity told him they would total his car and cut him a $3,400 check.

Lane says the amount sounded fair until Infinity told him they planned deducting $1,300 in order to pay the collision center for storing his vehicle the entire time.

Now, according to Lane, Infinity Insurance told him that he should have had his car towed to his house and parked it in his driveway instead of having it towed to the collision center. That way it wouldn't have racked up all those storage fees.

Lane says he can't have a wrecked car parked in his neighborhood not to mention he never heard of such an odd request anyway.

Infinity tells 3 On Your Side that Lane was required to "keep expenses minimized" and by allowing his car to remain at the collision center he did not do that, so he should have to pay the $1,300 storage fee.

"They're saying it's my responsibility to not incur anymore liability toward them," Lane said.

In the end, Infinity Insurance agreed to pay the collision center after the collision center decreased the amount.

But, again, Lane says he never should have been tangled up in this mess or been held responsible for charges in any way.