Massage wasn't so relaxing for one Valley woman

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PHOENIX - A massage is supposed to cut down on stress, not create it, but for one Gilbert woman, things didn't go as planned and she called 3 On Your Side for help.

The following is the complete statement Massage Envy sent to 3 On Your Side:

Since our inception in 2003, Massage Envy has been dedicated to conducting business responsibly and with high integrity. We provide and promote clear policies and expectations for both our members and employees. To the best of our knowledge, the San Tan clinic did not operate outside of the membership agreement that was signed by Ms. Kinsella. She joined Massage Envy in June 2008 and did not supply us with any type of required documents for a medical cancellation until January 12th of this year. Medical cancellations are not unique to our business and, therefore, procedures are clearly stated in our agreements and business policies. We only require that the member work with us in a reasonable way for any special situation and had this document been supplied a year ago, the fees being requested for refund, would not be an issue. While it is highly unusual to receive a doctor’s note 18 months after the medical issue was diagnosed, after receiving medical documentation on January 12, 2010, the clinic is refunding Ms. Kinsella in full.