Technical glitch in pay as you go SRP power systemPosted: Updated:
PHOENIX - About 93,000 SRP M-Power customers could have been without power due to a technical glitch.
Jeff Lane from SRP public relations said a technical glitch on Saturday disabled all the M-Power card kiosks in the Valley.
The M-Power card serves customers with pay as you go electricity. These customers buy power and load it on an electric debit card which is then inserted into a power box inside your home giving it electricity.
According to Lane this is the first time the company has experienced such a wide spread outage and the company has technicians trying to fix the problem.
Customers can use the emergency code, 7183-1924-9398-0502, to power your home while the M-Power system is down.
Lane said the customer service number at 602-236-8888 is having some problems, but they want customers to be aware they are working on the issue.