Couple's water shut off even though they paid their bill

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GLENDALE -- A Glendale couple say they paid their water bill so why was their water shut off for non payment?

They paid the bill, but their payment is apparently missing.

As a result, the city of Glendale shut off the couple's water. But here's the deal, the city isn't to blame and the couple really didn't do anything wrong either.

As it turns out, Wal-Mart may be the one that goofed up.

Huntly Darne knows how important having water is so when he and his wife turned on their faucet recently and got nothing more than a dribble, they knew something was wrong.

"We broke a pipe before so I started looking around to see if there was something broken," Darne said.

There wasn't a broken pipe so he asked his wife, "Did you pay the water bill?"

"I was like, 'Oh my gosh, I paid it. What happened?'" Sylvia Darne said.

What happened is that Sylvia paid her bill at Wal-Mart just off of 59th Avenue and Bell Road.

When she was at Customer Service trying to return something, she says she looked up and saw a sign saying you could pay your utility bills at Wal-Mart.

"I knew that I had to pay the water and I was like, 'Well, that's cool. It will save me a trip downtown,'" she said.

Sylvia even has a Wal-Mart receipt clearly saying she paid her Glendale water bill in cash. Still, the couple's water was shut off by the city of Glendale.

"They said Wal-Mart was paying the city of Glendale, California, water bills for Arizona customers," Huntly said.

Yep, Wal-Mart was reportedly forwarding money to the city of Glendale in California instead of the city of Glendale in Arizona, which doesn't participate in the Wal-Mart utility program.

Fortunately, Sylvia and Huntly had their water turned back on, but they say they have learned a lesson.

"I am never going to pay anyone but the utility company again," Sylvia said.

Wal-Mart tells me they have located the couple's money and have forwarded the payment to the city of Glendale here in Arizona, but Glendale tells me this is not the first time this has happened.

In the meantime, if you pay your utility bills at Wal-Mart, verify that the correct utility company is on Wal-Mart's list and participates in the payment program or you could wind up like Sylvia and Huntly.