Woman learns a hard lesson about moving companies

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PHOENIX - The hunt for cheaper living means moving companies are keeping busy. One Valley company is accused of doing dirty business.

Donna Boewer is still unpacking boxes at her Queen Creek home.

She and her husband Paul moved in about six weeks ago.

"This is gonna be my craft room," she said.

They hired Allstar Moving and Storage to move their stuff after finding a coupon for the company in a Valpak.

"A truck and three movers, $65 an hour," she said.

But come moving day, that price jumped to nearly $1,000 bucks.

"And then we were told it would be extra money to move the china cabinet, and it would be extra money to move the TV and all this stuff that we weren't told about before we moved," she said.

It would be the beginning of a moving day disaster, which got much worse when workers backed their moving truck into the Boewer's former home.

"And they slammed into the garage, and I was like oh my gosh, cause it's a rental," Boewer said.

When the couple demanded a discount, they say they were told to pay up, or they weren't getting their stuff.

That's when the Boewer's called the Pinal County Sheriff's Office.

One of the movers, Anthony Ochoa was wanted on marijuana and obstruction of justice charges.

He was arrested and taken to jail.

"I couldn't believe it!" Boewer said.

The Boewer's agreed to pay for the move in full if Allstar would foot the bill for the garage damage, but when they called All-Star.

"They hung up the phone on me and I called back and I said well, we're gonna contact 3 On Your Side, so you can talk to them about it."

3 On Your Side did contact Allstar Moving several times, but never received a call back.

And the company offered little help when we showed up at their Chandler store.

So while Boewer continues to open her boxes, she says this experience has opened her eyes to research a company before you trust them with your things.

"Ya know, looking back it could've been a dangerous situation," she said.

"3 On Your Side would like to emphasize that Allstar Moving and Storage is in no way affiliated with Allstar Metro Movers, a Valley moving company with an A+ rating with the Better Business Bureau."