Man overcharged for canceling satellite TV servicePosted: Updated:
PHOENIX -- A Valley man says he tried to correct a billing mistake on his own but ended up needing 3 On Your Side's help.
The billing mistake is a big one -- around a $500 mistake.
It all has to do with the satellite provider called DIRECTV.
Torey Mills thought he canceled his service and paid off his balance with DIRECTV, but that didn't happen.
"We have about eight TVs in the house," Mills said.
And he says all eight are connected to DIRECTV.
"We basically wanted to try satellite to see what the difference was," he said.
But Mills said that his eight TVs all required a separate box and eight satellite boxes really add up.
"It's just not a feasible way for us to go," he said.
So, after Mills' contract was up, he called DIRECTV to cancel his service.
The remaining balance was $104 so he put the charge on his debit card, but a few days later when Mills looked at his account he got a big surprise.
"DIRECTV charged the account $569.21," he said.
Five hundred and sixty nine bucks for a bill that was only supposed to be about $100.
"My jaw hit my desk and the first thing that came to my mind is how am I gonna pay this?" he said.
Mills called DIRECTV and found out he was charged a $465 early termination fee.
"It's frustrating and annoying," he said.
So Mills called 3 On Your Side for help.
"I don't want to front $500 for somebody else's mistake," Mills said.
We contacted DIRECTV, which immediately looked into the issue and credited Mills back his $500 -- money Mills says he might not have been able to get back without the help of 3 On Your Side.
DIRECTV admits it was an administrative error on its part and apologized. Not only did they refund Mills' $550, they also refunded his overdraft charges.