Shoppers should check receipts for more than overcharges

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PHOENIX -- Do you look at your receipt every time you buy something? You probably should.

You always want to make sure you're charged correctly -- that's obvious. But now, some folks are checking their receipts for another reason.

Ernest and Bobbie Spezia have been shopping at Wal-Mart for as long as they can remember.

But the couple say something unusual happened recently.

After paying for their items with their credit card, like a lot of people do, the cashier handed them back $60.

"I told her I didn't want no money," Ernest said.

"I still can't figure it out," Bobbie said.

That's because it was cash they claim they never requested or wanted, especially since a cash advance on their credit card accrues at a higher interest rate.

"They didn't even ask the amount," Bobbie said.

When the cashier wouldn't take the money back, the couple asked to speak with the manager.

Bobbie said his only response was, "We can't replace the money. You have to take it."

3 On Your Side looked into the matter and discovered there's an e-mail circulating that talks about this very issue, people claiming to be charged for cash back when they never requested it.

And in some cases, people never even know about the advance and the cash is reportedly kept by the cashier., a Web site that validates or debunks Internet rumors, looked into the matter a while back and couldn't confirm that the practice actually happens so they ruled it "undetermined."

But some folks remain a little suspicious.

"I just want people to know that this can happen and that they should check their receipts," Bobbie said.

It may be wise advice.

As for Ernest and Bobbie, they think their cash advance was probably an honest mistake but are a bit frustrated at Wal-Mart and want people to be aware.

"I would just like for him to apologize and say that he would be sure it wouldn't happen to other people," Bobbie said

Wal-Mart says this was an isolated incident. However, they say they are looking into the issue to make sure all of their equipment is working properly.