Jewelry store gives couple ring of their dreams

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PHOENIX -- It's a happy ending for a young Valley couple who claim a jewelry store lost their engagement ring.

azfamily.com

You may recall a few weeks ago when 3 On Your Side profiled Zales, which told us they never lost the ring in question and considered the matter closed.

And although Zales said the situation was over, another jewelry store stepped up and said not so fast.

There are tears of joy for Andrea Rost and her fiance, Jason Claiborne -- a clear turnaround from the last time they were profiled on 3 On Your Side.

They were out $1,500 after purchasing an engagement ring at Zales, a ring they never left the store with because after buying the ring, Zales was supposed to size it.

But when the couple went to pick it up, they were told there was no documentation.

"They tried to inform us that, 'We never have a record of you sending the ring out for service or you dropping it off or a claim check from you," Claiborne said.

And that was that. A missing ring that the couple claim was lost by Zales, but Zales considered the matter closed, telling 3 On Your Side they had no documentation that the couple actually left the ring to be sized.

Rost and Claiborne couldn't believe it.

"I don't know if I'm ever going to get that one proposal in with the ring in my hand before our wedding date, the ring we're supposed to get married with," Claiborne said.

"We wanted to make a difference in their life," said Hugo Soll of Shane Co.

The night 3 On Your Side aired that story, Soll was watching and after hearing about Rost and Claiborne's situation, Shane Co. wanted to help -- and help they did.

"I have a little something for you that will hopefully give you a chance," Soll told the couple. "This is for you guys so you can pick out the ring of your dreams."

Shane Co. stepped up in a big way.

"The Shane Co. generously donated a $3,000 gift card to their store," Claiborne said.

Three thousand dollars -- money to put toward any ring they wanted inside the Shane Co.

"It was the right thing to do," Soll said. "It was an important thing to do for the Shane Co., for them to start their future together in a bright way."

"This definitely puts the shine back into things," Claiborne said.

"Words can't describe, it's like the end to a long, long fight," Rost said.

And with that Rost and Claiborne had some shopping to do. Once they picked out a ring, the Shane Co. sized it right there on the spot and Claiborne was able to propose the way he'd wanted to all along.

Shane Co.'s motto is "You have a friend in the diamond business." Rost and Claiborne say the Shane Co. is now their "best friend."