Man pays for upgraded exercise equipment but receives standard onePosted: Updated:
GLENDALE -- A Glendale man says he bought a high-dollar exercise machine but didn't get what he paid for.
The good news is he did get something for his money. But the problem is he didn't get exactly what he paid for.
David Geiser shelled out extra money for an upgraded version, but after he paid he still received the basic model.
Fitness is very important to Geiser.
"I like to work out, keep in shape," he said. "It's easier to do it at home."
So when Geiser saw an infomercial for something called the Ab Coaster, he thought the machine just might be right up his alley.
"It looked like a good machine," Geiser said. "I wanted to try it."
Geiser went online to order the Ab Coaster and saw they had two different models. There was the basic model called the Personal Series and the more expensive upgrade called the Pro Series.
Geiser opted for the upgrade and paid a little bit more.
"You have something that will last longer so you get your money's worth," he said.
The machine arrived but when Geiser opened it up, he realized it was the wrong one.
"I bought and paid for the Ab Coaster Pro and I got the Personal Series," Geiser said.
Geiser called the company to tell them they sent the wrong machine and not the upgraded Pro series he paid for, but says Ab Coaster told him there was no mistake. They sent him the right machine and there was nothing they could do.
"Everything I got says Personal Series," he said. "I have a Personal Series manual, Personal Series box, warranty, everything. Unbelievably, they still said, 'No you have the Pro."
Getting nowhere with the company, Geiser decided to turn to 3 On Your Side.
"All I want is the right machine," he said.
3 On Your Side contacted Ab Coaster, which immediately looked into the issue and shipped Geiser out the right machine and for his troubles the company even took off an extra $150.
Geiser should have his new equipment by early next week. The company is also sending him a box so he can mail the basic model back at their expense, of course. A big thank you to Ab Coaster for resolving the matter so quickly.