Identify theft victim left without answersPosted: Updated:
PHOENIX - To say Kelly Tucker is careful with her money is an understatement. She's the finance manager for a big company here in the Valley.
Kelley couldn't believe it when she opened up her personal bank statement and found someone had racked up $1700 in unauthorized charges.It was money right out of her checking account.
Kelley said except for a few times here and there when she used it to pay for lunch, her debit card never left her possession.
She has no idea how someone swiped her number.
"Stealing identities has become a lot easier with technology for criminals," Judd Rousseau said.
Judd Rousseau, the chief fraud officer for Identity Theft 911 said a lot of people are using cell phones to capture account numbers.
In a flash, they snap a picture of your debit card and once they have that information, you and your bank account are vulnerable.
"When money is taken in a debit card situationthat's immediately taken out of your actual funds, your checking account," Rousseau said. "Its much safer to use a credit card."
Kelley doesn't know how the thief got her information, but she was left to clean up the $1700 mess.
First she filed a claim with Chase Bank, then she filed a police report.
To Kelley, it seemed a cut and dry case, whoever got a hold of her debit card number used it - a lot.
"They ordered pizza from Domino's sometimes twice a day," she said.
At least 14 times the suspect ordered pizza, twice they stayed at a Best Western Hotel at Metro Center.
As part of their month long spending spree on Kelley's dime, the suspect even went so far as to order $491 worth of service with Cox Cable.
So why was there no investigation?
"I was told by Phoenix police that since I was reimbursed by my bank, that I was no longer a victim," she said.
Kelley was eventually reimbursed by Chase Bank and she received this email from the Phoenix Police Department saying, "The criminal side of this matter is that someone took your debit card number, if they physically took the card, you are the victim of theft."
"This is crazy!" she said.
Regardless if they had her card or not they still took her money. And Kelley wanted someone held responsible.3 On Your Side contacted the Phoenix Police Department who told us they did "investigate" but turned up nothing.
It's frustrating for Kelley who wonders where that Cox Cable was hooked up and what about all that pizza, where was it delivered?
In the grand scheme of things, $1700 might not be the biggest identity theft case out there, but Kelley said, if they can take her money, no questions asked, it's a safe bet, they will do it again to another unsuspecting debit card user.
"It's gotta stop somewhere and if they continue to let people get away with these crimes it's just gonna continue on," she said.
For more information, on How to reduce your risk of identity theft, .