Mesa man overcharged $800 for a tank of gasPosted: Updated:
MESA - Would it really cost $850 to top off your tank?
A Valley man wrote 3 On Your Side claiming he'd been overcharged by more than $800 while filling up with gas.
He found out this isn't the first time it's happened.
Pete Tralshawala is a man of habit.
He's been filling up his car with gas at a Circle K on Lindsay and University in Mesa for nearly 20 years.
"Surely I do trust these people, they've always been good to me," Tralshawala said.
He'd had no trouble with the store until last month when his loyalty nearly tanked.
"I fill in $25 worth and I got charged $854," he said.
Clearly, Pete said, this was mistake.
There's no way a Lexus takes in $854 worth of gas.
Pete took his receipt inside the store and told the clerk what happened.
That's when things went from bad to worse.
"According to her the stores do not have facility of debiting back the money and it's gotta come through the corporate office," he said.
Pete obtained a copy of an e-mail sent from the clerk to Circle K's corporate office and found out he wasn't the only person to be overcharged at the pump.
The clerk wrote about another customer who had the same thing happen to him.
"He was charged $854 and pumped only $25, we need to credit him the difference," the clerk said.
To make matters worse, Pete was told he'd have to dispute the charge with his credit card company, which could take months to get his money back.
"Their head office is behaving in a very unrealistic manner out here," Tralshawala said.
Frustrated, Pete called 3 On Your Side for help.
More than a week after we got involved Circle K did refund Pete's money and he's since returned to his routine.
But Pete said although he's still topping off his tank at Circle K, he's not happy with the hassle he had to go through to get the issue resolved.
Circle K has not said why Pete was overcharged, but representatives say their IT department is looking into the problem.
A piece of advice, always press yes at the pump when it asks if you want a receipt.
Even if the printer is out of ink, go inside and request a copy of your receipt from the clerk.