Phoenix man waits months for extended warranty refund

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PHOENIX -- A central Phoenix man says he's having problems getting a refund regarding his extended warranty so he contacted 3 On Your Side for help.

The warranty we're talking about is a car warranty.

Now, although Chuck Miller canceled his contract within the correct time period, he says it's been more than two months and he still can't get his money returned.

"It's got a lot of deluxe features," Miller said. "It has power mirrors and power seats."

Miller pampers his 2004 Chevy Blazer. In fact, the 5-year-old vehicle has less than 40,000 miles and it runs like a top.

"Mechanically, the car has been beautiful," he said. "I've been really happy with it."

Although Miller's Blazer has never had any problems, he didn't want to take any chances.

So, when he came across an extended warranty company called Access Warranty, Miller decided to take the plunge and he bought a policy just in case his Blazer broke down.

"So, I figured that by buying the extended warranty, I would have some peace of mind if something ever did go wrong with it," Miller said.

The extended warranty cost nearly $2,500 so Miller put $595 on his credit card and decided to pay off the balance in six monthly payments.

But after thinking it over, Miller decided he didn't want that extended warranty after all because it was too much money.

So, he called Access Warranty to cancel.

Even the company Web site says you can cancel if it's done within 30 days.

"They said they needed a fax with my signature and specific information and I sent it to them immediately," Miller said.

He sent a fax cancelling the extended warranty but more than two months later, he says he still hasn't received his money.

"I find it amazing that when they wanted $595 from me, they can take it almost immediately, but nine weeks later I still haven't received my deposit back," Miller said.

3 On Your Side got involved and contacted the California-based company and after we did, Miller says Access Warranty immediately returned his money -- all $595.

Access Warranty tells 3 On Your Side that in this case, there was some miscommunication but that they always refund a customer's money in a timely manner. As for Miller, he's just glad to have his money back and credits 3 On Your Side.