Woman's phone rings off the hook after she gets new number

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PHOENIX -- A Valley woman says her telephone is ringing off the hook around the clock and she can't get it to stop.

So, she contacted 3 On Your Side for help.

The bottom line here is she has a bad number.

Now, when I say "bad," her phone number is actually a working phone number. But, the problem has to do with who had the phone number before it was assigned to her.

Whenever Jerraye Taylor tries to eat, her phone rings.

When she tries to clean house, her phone rings.

And when Taylor tries to relax with a good book, you guessed it. Her phone rings.

"Total strangers, I had no idea who they were, they would be calling me all 24 hours," Taylor said. "I never would know whenever they'd be calling."

The phone calls were driving Taylor crazy so she started quizzing callers as to exactly what they wanted and their answers were all the same.

"I said, 'Well, where did you get my number?" Taylor said. "And they said, 'Well, it's on my sign in the front yard."

What sign? Signs that were distributed by a company called Nationwide Alarm.

It turns out Nationwide Alarm relocated last year and although they didn't take their number with them when they moved, their signs with the old number remain in front yards everywhere.

After waiting 90 days, Cox Communications re-assigned the telephone number and the lucky new person to get that number was Taylor when she moved recently.

"I get harassed by it," she said. "I get calls from hostile customers and it's my number."

The owner of Nationwide Alarm says there are hundreds of the signs around the Valley, but he can't replace them because homeowners' contracts have been sold to other companies so it's out of his hands right now.

Cox Communications say they did nothing wrong and are allowed to re-issue a phone number after it sits dormant for 90 days.

So unless Taylor wants to change her phone number, she'll have to continue to endure phone calls from people she doesn't even know.

I wish I could have done more for Taylor, but considering the unique set of circumstances there was not much I could do.