Congressman helps Valley woman get passport

Posted: Updated:

PHOENIX -- We have an update on a Phoenix woman and her lost passport.

Pat Cotter filled out all the paperwork and did everything she was supposed to do. She even paid the $100 fee, but a year later she still doesn't have a passport, until she contacted 3 On Your Side.

"That was a long time ago," Cotter said. "I've been waiting."

Cotter was frustrated after paying $100 to get her passport but after a year, it never arrived.

"I've got neither one -- no money, no passport!" she said.

And Cotter said that was a big problem because she likes to travel to Mexico to shop and although you don't need a passport to do that now, you will need one soon.

So, she contacted 3 On Your Side to help track down her lost passport.

3 On Your Side contacted Cotter's congressman, John Shadegg, and his office immediately reached out to the State Department, which issues passports, and in no time at all she got it.

Now Cotter can start her Mexican shopping trip.

"I can run down there to Chicos and do some more shopping!" Cotter said.

And she credits 3 On Your Side for getting things done.

"Thank you from the bottom of my heart," she said. "I'm all set now. Wherever I go I'll be thinking of Channel 3!"

A huge thank you to Congressman Shaddeg for getting involved. That's what your congressman is for so remember that.

Also, please remember that passport regulations are changing. Right now you don't need a passport to drive into Mexico, but come June a passport will be required.