Woman wants to be reimbursed after alteration store loses her clothing

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PHOENIX -- A Valley woman says an alteration store lost a piece of her clothing and she wants to be reimbursed.

So, she contacted 3 On Your Side for help.

We're talking about a $50 pair of blue jeans that needed to be taken up a little in the length. It sounds like a seamless situation.

Stacy Crotts says it was anything but tailor made.

Crotts says getting a good-fitting pair of jeans is a little difficult sometimes.

"I don't have a lot of jeans, but I really liked this pair of blue jeans and they fit really well and it's really hard to find a pair of blue jeans that fit because I'm 5 foot tall," she said.

And recently, Crotts says she found a $50 pair of jeans, but the length had to be altered slightly.

"They were about 6 inches too long, so too long for even wearing heels," Crotts said. "I took them to Altered States in Mesa."

Altered States charged her a $12 alteration fee up front and told her the jeans would be ready in a week. But when Crotts went to pick them up, there was a problem.

"I said, 'Are you having trouble finding my jeans?" Crotts said. "She's like, 'They're not here, they're not here. You'll have to call my boss."

And that's exactly what Crotts did. She called the general manager of Altered States.

"He couldn't offer any explanation as to what could have happened," Crotts said. "He was just saying himself he didn't know what could have had happened and why they could have just disappeared."

If the jeans were missing, Crotts says all she wanted was her $12 back and she wanted to be reimbursed the $50 she paid for the jeans.

"He asked for my address, which I gave to him at that time," Crotts said. "He said he would put a check in the mail."

But two months later, Crotts says she has never received anything, not a check, not even a phone call, and she claims every time she inquires, no one calls her back.

"It's not a lot of money," she said. "It's just the fact that I paid for those. They were my clothes and no explanation, no reimbursement and I would just like to have my money back."

3 On Your Side spoke to the general manager of Altered States, Steve Bloom.

In an e-mail to 3 On Your Side, he says, "...I took responsibility for Mrs. Crott's jeans and ensuring costs. I mailed her the check on May 18th while she was out of town and assumed the situation had been resolved."

After we told him that she never received the check, Bloom immediately offered to resolve the matter by giving Crotts cash -- around $65.

Thanks to Altered States for resolving this so quickly.

If you'd like to read the entire letter from Altered States, .