Phoenix woman's laptop is a lemon

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PHOENIX -- A Phoenix woman says her $1,000 laptop computer hasn't worked properly since the day she bought it. So she contacted 3 On Your Side for help.

The laptop she bought is actually a pretty good computer. It's a Dell, but she didn't buy it from Dell. Instead, she bought it at Best Buy. The computer started having problems as soon as she tried using it.

Family means everything to Betty Parry. In fact, it meant so much that she went out and purchased a computer just to keep in touch.

"The purpose of the laptop is so I can e-mail all of my children," she said.

So Parry went to Best Buy, a retail giant when it comes to electronics.

"I hadn't looked any place and the only reason for Best Buy was because my daughter-in-law called saying they were on sale there," Parry said.

So, Parry headed to Best Buy and eventually made a decision on which computer to purchase. She settled on a Dell and says her computer-savvy daughter-in-law helped her set everything up.

"Everything seemed to be fine the day she was here and when she left then I didn't touch it for three days," Parry said.

But that's when things turned sour because Parry says when she tried to use her new computer, it just didn't want to work.

"All of a sudden it just froze, right in the center," she said. "I could not shut this computer off. I tried everything."

Parry took her brand-new laptop back to Best Buy and had the Geek Squad, Best Buy's computer technicians, look at her computer, but they didn't have good news.

"When I walked in with it, the girl from the Geek Squad walked over, took it out of my hands, turned it on, looked at it and said, 'Oh! You got a lemon," Parry said.

Parry said the Geek Squad fixed the problem, but the computer immediately started acting up again so she took it back.

But this is part of the problem because Parry says she has taken the computer back in for the same problem several times and the computer keeps freezing up.

Remember, she paid more than $1,000 for this computer.

"Well, with me, this has made me very depressed because this is not a best buy," Parry said.

Frustrated, Parry decided to contact the Dell computer company, but Dell wasn't much help either.

"I called Dell and, as I said, I got the runaround," Parry said "I got told, well, that was my hard luck because I bought it from Best Buy."

So Parry contacted 3 On Your Side.

"I tried everything else and I thought, oh boy, they seem to get right down to it, so I'm going to give them a call and see what happens."

I asked Best Buy to look into Parry's situation and they did.

Best Buy has a 14-day return policy, but considering Parry has had several problems with her computer over the past few months, Best Buy says it will make an exception for her and not only take the computer back, but also give her a full refund.