Bride doesn't get wedding photos she orderedPosted: Updated:
PHOENIX -- A Valley photographer was paid to capture a beautiful wedding on film, but the bride tells 3 On Your Side she is very disappointed in the pictures she received.
Disappointed, she says, because she did not get what she paid for.
For $1,800, Justine Yates says she was supposed to get a beautiful wedding album with professional photos that had been airbrushed.
She says she was also supposed to get several 8-by-10 and 11-by-14 photos, but that is not what she received at all.
Yates will always remember March 22 because that's the day she got married.
"Yeah, it was the biggest day of my life," she said. "Everything I had looked forward to."
But looking at her wedding photos brings Yates and her mom down because these tiny pictures are not what they had in mind when they hired a professional wedding photographer, a guy by the name of Michael Pitts.
"We were supposed to get a 30-page photo album all airbrushed and larger pictures like 8 by 10," Yates said.
According to an invoice, Pitts and his company called Image Maker were paid $1,800 to turn around beautifully airbrushed photos.
Yates' mom even paid Pitts the full amount upfront.
"If we paid in full before the event, then we'd get a 10 percent discount," she said.
After five months of pleading for her photos, Yates finally received wedding proofs from Pitts. She was supposed to choose her favorites so he could enlarge them and put together that wedding album. But Yates and her mom say Pitts has disappeared without finishing what he was paid to do.
"At that point, his phone number was disconnected and his Web site was down and that's when I got scared," Yates said.
Pitts wouldn't return our repeated phone calls, but 3 On Your Side did find out that his Mesa home was recently foreclosed.
We went to his business address, but discovered that was just a mail drop and we discovered we're not the only ones looking for Michael Pitts. So is the Internal Revenue Service.
In fact, the IRS recently slapped Pitts with a tax lien for $4,100.
As for Yates, she's disappointed because all she has are some proofs and a lot of empty wedding frames.
Yates' mom says she has certainly learned a valuable lesson. Looking back, she would not have paid upfront.
Yates has tried taking her proofs to other businesses to enlarge and airbrush, but no one wants to touch another photographer's work without permission.
Pitts, if you're reading this, just give us or Justine that letter and we'll consider the case resolved.