Valley couple says H R Block made a costly mistake

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PHOENIX - A Valley couple said they're upset because a well known tax preparer made a mistake on their taxes, so they contacted 3 On Your Side for help.

There's some finger pointing going on because the couple said H & R block made the mistake, but H & R Block said it's not their fault.

Jennifer Becker is married and has a growing family, so making sure she doesn't have to pay Uncle Sam any more taxes this year is important.

Jennifer and her husband went to H & R Block near 67th Avenue and Peoria.

And why not, H & R Block has been around for years and so have their commercials.

Jennifer said H and R Block prepared their taxes and were ecstatic to find out that she and her husband were getting a $981 refund.

"We were so excited, we went out and bought a new washer and dryer," Becker said.

But just three weeks after filing their taxes, Jennifer got a letter from the IRS.

"I was shocked," she said. "I couldn't figure out what was wrong. What went wrong."

What went wrong was that a mistake had been made and instead of getting a $981 refund, the IRS told Jennifer she was only getting $381.

Upset, Jennifer told H and R Block she wanted her $246 preparation fee returned.

After all, H and R Block has a written promise saying satisfaction guaranteed or you don't pay.

After 3 On Your Side got involved H and R Block told us that guarantee is legitimate and they do return preparation fees when they make the mistake.

But in this case, H and R Block claims it was Jennifer who provided them with inaccurate information, so there's nothing they can do.

Jennifer claims that's just not true and wants H and R Block to own up to the mistake.

"They guarantee that your satisfied or you don't pay," she said. "I'm not satisfied, so I want my money back."

3 On Your Side tried pressing H and R Block on that guarantee and they claim they would return the money.

But in this case they say they won't.