Woman' s electricity shut off due to mother's delinquent bill

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PHOENIX -- A Phoenix woman says her electricity was cut off not because she was delinquent, but because a relative was delinquent.

This is a reminder to always pay your bills.

Here's the deal. You might pay your bills like clockwork month after month. That's just being responsible. But if someone fails to pay their power bill and then that person moves in with you, then you just might be responsible for their delinquent bill.

"I'm so, just upset, overwhelmed, shocked," Shannon Krueger said.

Krueger is frustrated after she says she and her children have been left in the dark -- literally.

Krueger says her mother, Debbie Krueger, comes to her home to baby-sit her two children while she's at work and one day she received a disturbing phone call from her mom.

"On Friday, we were sitting here and feeding the baby and all of a sudden the TV went off and everything went off," Debbie said. "I called my daughter and I'm like, 'I don't know what's going on, but we have no electricity."

Shannon was shocked because she says her electric bill was paid so she called APS to find out what was going on and that's when she received another surprise.

"Apparently, APS shut my electric due to a past-due amount that my mom had over seven years ago," Shannon said.

APS shut off Shannon's electricity because of her mom's delinquent bill.

"I was in shock," Shannon said. "I couldn't understand how that could be possible, how they could shut my electric that I pay for -- my name, my house my account -- because of something my mom owed seven years ago."

"How in the world can they take my bill and give it to one of my kids?" Debbie asked. "It's not right."

APS says it is right. In fact, Damon Gross with APS says if a delinquent customer is living somewhere else and APS finds out about it, then they'll disconnect services at the new location until payment is made.

"We've got a policy in place that says if someone owes money from a delinquent bill, from past experience, that they cannot enjoy the benefits of service," Gross said.

Gross says that they always give customers notice before shutting off services, but Shannon says she never got any notice.

Considering the triple-digit temperatures and the fact that Shannon has kids, APS looked into the matter at our request.

"When we heard from you, we started having some more dialogue with this customer and we were able to learn some information that we didn't know initially and that's what helped us," Gross said.

APS turned Shannon's power back on and we appreciate that, but please know that if you skip out on a bill or fail to pay for any reason and APS finds out where you're staying, power at that new location will be shut off until you take care of matters.