Grocery store refuses to accept woman's coupons

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PHOENIX -- These days a lot of people are turning to coupons to stretch their dollar, but some people are having problems redeeming them.

For the most part, stores are glad to accept coupons, but one Valley woman says a grocery store basically tried to haggle with her because her coupon was just a little too much.

Reyna Sweet says having two babies means she needs a lot of diapers on hand.

"I have a 2-month-old so I'm going through probably 10 to 15 diapers a day with her alone," Sweet said.

And all those diapers can get really expensive.

"The cheapest ones that you can get are like $11.49," she said.

So Sweet searches for coupons online to help take off the edge.

"I'm a stay-at-home mom so anything I can do to save money, every little bit helps," she said.

So when Sweet found some Huggies diaper coupons for $3 and $5 off, she was ecstatic to use them and went to Albertsons to redeem them.

"I went to the register to pay for everything thinking I was doing everything right and all of a sudden four people come to my line telling me I can't use them," she said.

Can't use her coupons? Sweet couldn't understand why.

"He said, 'I'll accept them for $2 off,' and I was like, well, that's not right because I knew that they got reimbursed for the $3 and $5," she said.

Now remember, Sweet's coupons were for $3 off and $5 off, but the store management told Sweet they would only give her $2, no more.

"I felt like they thought I was trying to commit fraud and I wasn't," she said.

3 On Your Side got involved and we contacted the Huggies manufacturer. They told us they do in fact reimburse retailers the full amount of the coupon and were surprised when we told them what happened to Sweet at Albertsons.

In an e-mail to 3 On Your Side, Albertsons wrote that for all Internet coupons over $2 "our store director must give approval to accept or not accept the coupon."

They went on to say that what happened to Sweet was simply an isolated incident.

"It's really not benefiting me if I can't walk in the store and buy something because 'well, we changed our policy," Sweet said. "Saving that little bit of money for me was a big deal!"

Albertsons says they are talking to all store management to make sure their coupon policy is enforced consistently.

As for Internet coupons, Albertsons says there is a lot of fraud out there and that they do have the right to decline Internet coupons altogether if they choose.