Woman wants out of contract after 24-hour gym changes schedulePosted: Updated:
MESA -- When an East Valley woman tried to resolve an issue with her fitness center, she says she got the brush-off.
This has to do with a pretty well-known fitness center. It's called Gold's Gym. They've been around for 40 years and they're scattered in cities everywhere, including Mesa.
But the one thing that actually convinced Bonnie Davis to join was the fact that the Gold's Gym in her area was open 24 hours a day.
After signing on the dotted line, though, the hours changed and Davis just didn't think that was fair.
"It's a very big part of my life and not to be able to work out is just, it's terrible," Davis said.
Davis likes to stay fit so back in September she joined Gold's Gym in Mesa, but she said she joined this particular gym for a very specific reason.
"I joined it because it's open 24 hours a day," she said. "I work nights so I have to be able to go to the gym after work."
So Davis signed the contract and started using the gym. Things were going well, but then something happened.
"I missed about a couple weeks and when I came back after work, the doors were locked," she said.
Remember, this Gold's Gym was supposed to be opened 24 hours so Davis shouldn't have been locked out no matter what the time was.
"I had no idea what was going on," Davis said. "I'm like maybe they had an emergency."
But it wasn't an emergency. Gold's Gym later told Davis they had recently changed their hours and they were no longer open 24 hours a day.
The new hours had the gym closing at 11 p.m. -- right around the time Davis usually worked out.
"I was shocked, honestly, I was like are you serious?" she said.
Davis tried to cancel the contract so she could find another late-night gym, but she says management at Gold's Gym wasn't really helpful.
"He's like, 'Well, that's all fine and all, but you're still going to have to pay your $100 cancellation fee plus another month of membership," Davis said.
Although it does say in the contract that gym hours can change without notice, Davis didn't think she should get stuck with an extra month's membership and a cancellation fee. So she contacted 3 On Your Side.
"They need to help me out," Davis said. "They should work with me. I mean at least cut the cancellation in half or something."
3 On Your Side contacted Gold's Gym and corporate immediately sent us a written statement saying, "Unfortunately, due to the current economic conditions, we needed to adjust our hours..."
They went on to say, "While we do reserve the right to adjust hours as stated in the member contract, we understand that Ms. Davis is unable to use the gym at any other time and would be happy to accommodate her request."
That's great news to Davis, who says she was getting the runaround until 3 On Your Side stepped in.
Now, instead of just walking her dog Davis can find somewhere else to kick up her workouts!
Gold's Gym didn't have to let Davis out of her contract because, technically, Gold's Gym had the right to change their business hours. It's right there in the contract.
That's why I always say read that small print before signing any contract.