Bank cancels widow's credit card

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PHOENIX -- A Phoenix woman says she has a big problem with her credit card company so she contacted 3 On Your Side for help.

Her credit card company just shut down her card and for Juanita Dunn that's bad news because when she lost that credit card, she lost a lot of perks that went with it.

Dunn says she was devastated when her husband passed away a few years ago.

"We celebrated our 50th anniversary then it was time for him to go, he passed away," she said.

While Dunn was trying to get some of her financial affairs in order she called her bank, HSBC, and asked them stop sending credit cards in her husband's name.

"He said, 'Well, he only authorized you to use it, but now that he's gone, you can't use it any longer," Dunn said she was told by an employee.

Can't use a credit card that she had used for years on just about everything?

Although Dunn was authorized to use the credit card, her husband was the actual account holder and since he's no longer here, Dunn says HSBC left her with nothing.

"They've closed me -- shut me down," Dunn said.

To make matters worse, Dunn had racked up 3,200 credit card rewards points, essentially $3,200 -- money she was going to use to buy a new car.

"It was eating at me to think that I couldn't get anywhere with them," she said. "I would wake up in the middle of the night, 'I want those points, I want to get a car,' so I thought I'm going to call 3 On Your Side," Dunn said.

3 On Your Side contacted HSBC and, as a result, the company reinstated her 3,200 points, meaning she'll be able to apply $3,200 toward the purchase of her new car.

"I've been working on this since last October trying to get these points reinstated, which transfers into dollars, and nothing happened until I called 3 On Your Side and it took them less than two weeks," she said.

Thanks to HSBC for looking into the matter for 3 On Your Side and helping Dunn out.