Woman feels shortchanged by apartment complex

Posted: Updated:

PHOENIX -- A Phoenix woman says she was supposed to get her $195 security deposit back when she moved out of her apartment complex. When she didn't, she contacted 3 On Your Side for help.

Martha Flores likes to spend time with her family, but lately she says there's been a lot on her mind.

"It has been very stressful," she said.

Stress, she says, trying to get her $195 security deposit back from her old apartment complex called Papago Vista Apartments in Phoenix.

"It's not so much the amount, it's how they're dealing with this," she said.

Flores and her family say they fulfilled their lease agreement with Papago Apartments and turned in their required written 30-day notice.

When they left, Flores said she received an e-mail from Papago Vista saying she would get her $195 security deposit back.

Instead, Flores says she only received $70 and she feels shortchanged.

"I kept calling, nobody would answer the phone," Flores said. "I left messages. Nobody would return my phone calls so I started e-mailing."

3 On Your Side got involved and talked to the owner of Papago Vista Apartments who claimed they had to clean a big carpet stain so they only returned $70 to Flores.

Flores says, yes, there was a carpet stain, but only because the complex's air conditioner had leaked, something Flores says was out of her control.

"They acknowledged it was their mistake letting the a/c drip for so long," she said.

After speaking with Papago Vista, the owner agreed to go ahead and cut another check for $125, which, along with the first check, totals $195 - money Flores says she needs.

"My pantry would be so happy, my car would have plenty of gas," she said.