Woman double billed for item she never received

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PHOENIX -- A Valley woman says not only was she double billed for an item, but she never even received what she ordered.

We basically have two problems going on here at the same time.

Sue Sanders tried to resolve the issue on her own, but the more she tried, the more frustrated she became.

"You get a lot of your vitamins and minerals out of the juice and it helps get your daily servings of vegetables in a way that's very enjoyable," Sanders said.

Sanders says she loves making fresh juice with her juicer. In fact, she makes juice so much that the juicer's blade became dull.

"The blade's getting kind of dull so I looked on the Internet and I found a company right here in Arizona that sells parts," she said.

That company, Open Chute Inc., and its Web site that Sanders ordered from is called livingright.com.

"They said they had plenty in stock so I placed my order," Sanders said.

She was excited to get her new part for her juicer until she checked her bank account.

"A couple days later when I was looking at my bank account, I saw that there were two charges on it for the same thing," Sanders said.

Not only was Sanders charged $45 twice, but the part never showed up.

"I've been charged $90 and have absolutely nothing to show for it," she said.

Sanders says she tried contacting Open Chute time and time again, but no one at the company would ever answer.

"First I e-mailed them and didn't get a response so I called the company and I've called several times and all I get is an answering machine saying they will return my calls, that they're busy with customers and they will return my calls," Sanders said.

Frustrated, Sanders contacted 3 On Your Side.

"I feel like I've been taken, that I'm not going to get my part and I'm not going to get any money," she said.

3 On Your Side got involved and, as a result, Open Chute Inc. sent us an e-mail saying, "Due to the difficult economy, Open Chute is in the process of filing for bankruptcy."

However, 3 On Your Side still requested that the company return Sanders' $90 and that's exactly what it did.

It's money that Sanders says she wouldn't have gotten back without 3 On Your Side and money she can now use to buy parts somewhere else.

"I'll get back to juicing!" she said.

There's always a risk when order something off the Internet. That's why I always say use your credit card and not your debit card when ordering. That way if something does go wrong, you usually have 60 days to dispute the charge and get your money back.