Woman hoping to gas up for free is left paying at the pump

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PHOENIX -- A Valley woman says she joined a gas club for free gas, but in the end she received absolutely nothing for free. So, she contacted 3 On Your Side for help.

The program is kind of a customer loyalty program. You agree to buy your gas at certain gas stations and, in return, you get a gas card for free gas.

But although a Valley woman says she lived up to her end of the bargain, the loyalty program did not.

Chris Vicencio runs her own business selling relaxation products and, according to Vicencio, her job calls for a lot of driving.

"I would say that we use about $150, $200 in gas a month," Vicencio said.

So, when a company called ClaimYourGas.com offered her a special incentive, Vicencio says she jumped at the opportunity.

"There was an incentive -- a gas incentive," she said. "Purchase this appliance by Dec. 31 and you will receive a $500 gas voucher."

Five hundred bucks in gas sure could come in handy.

As part of the program, all she had to do was mail in $100 worth of gas receipts each month and, in return, ClaimYourGas.com would send her a $25 gas voucher up to $500.

"I thought that was quite a good incentive considering we do a lot of driving with the car," Vicencio said.

Vicencio says the program would certainly come in handy.

"Absolutely, it would help out a lot," she said. "In this economy, an extra $500 savings on gas would really help out."

Vicencio tells us she followed all of the guidelines and mailed in the receipts to ClaimYourGas.com, but five months later, she hasn't seen one $25 gas card even though she has written confirmation from the company saying they got her receipts.

3 On Your Side went to ClaimYourGas.com's Mesa address and we found a closed-up business with a list of similar looking dot-com companies.

Vicencio says she's glad she's at least not out any money for joining the gas program, but she is disappointed.

"I feel disappointed that I put my trust in a local business here in Arizona and they didn't come through," she said.

3 On Your Side has learned that ClaimYourGas.com is owned by a company called BBZ Resource Management and that company just filed for chapter 11 bankruptcy.

That would obviously explain why the office was shut down when we went there.

But, again, the good news is Vicencio and other consumers are not out any money because they never paid to get into the loyalty program.