Here are some Frequently Asked Questions (FAQs) about cookies. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

Cookies

1. What is a cookie?
2. Why does this site use cookies?
3. How do I activate the cookies setting in my computer's browser?
4. Will I receive unsolicited e-mail if I accept your cookies?
5. What information will you be tracking along with my cookie?

1. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in other cookies by other sites. We are one of many sites that use cookies.

back to top of Cookie questions

2. Why does this site use cookies?
Cookies help identify you and your access privileges on our site. When you register or log in to our site, we set a cookie that tells us who you are. Every time you go to a page on our site we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged in to our site, we use a cookie to allow you automatic access to the site without requiring you to re-enter your e-mail address and password with each visit. This "permanent" cookie will remain on your hard disk until you click the "log out" link on our homepage, or delete your cookie file.
Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log in by entering your e-mail address and password with each visit.
If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

back to top of Cookie questions

3. How do I activate the "cookies" setting on my computer's browser?

If you are repeatedly asked to sign in, you may need to make sure your cookies are enabled. Here are some instructions for activating the "cookies" setting on your computer's browser:

IF YOU ARE USING MICROSOFT INTERNET EXPLORER VERSION 6

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the web site address, such as azfamily.com.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 6) OF MICROSOFT INTERNET EXPLORER

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the SECURITY tab and then the CUSTOM LEVEL button.
4. You will be presented with a list of various options. Please scroll to the section marked COOKIES.
5. In the COOKIES section, there are two different types of cookies. (1) Allows COOKIES that are stored on your computer & (2) Allows per-session COOKIES (Not Stored on your computer). A. Here you can check the buttons marked ENABLE.
B. If you want to be prompted each time, you can click on the PROMPT button. You may find this option annoying if you use the Internet often.
8. Press OK until you are returned to your browser.

IF YOU ARE USING NETSCAPE NAVIGATOR VERSION 7 OR MOZILLA 1

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES, then click on Privacy and Security in the left side of the box.
3. Click on Cookies just below Privacy and Security. 4. In the right side of the window, select Enable All Cookies.
5. Press OK to be returned to your browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 7) OF NETSCAPE NAVIGATOR

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES then click ADVANCED.
3. At the bottom of the box, in the section marked COOKIES, click ACCEPT ALL COOKIES.
4. Press OK to be returned to your browser.

back to top of Cookie questions

4. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from us or from our advertisers. To check or update this choice, please review your personal information by clicking on the Register link in the left column, then selecting Modify My Account in the box on the right side of the registration page.

back to top of Cookie questions

5. What information will you be tracking along with my cookie?
Like many other web publishers, we track the activities of visitors to our site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking the popularity of particular sections. We also use this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make the site an attractive advertising medium for our advertisers.

back to top of Cookie questions