LAVEEN, Ariz -- Ruben Macias is a teacher with a passion for music.
"It’s a part of who I am. Since I was little, I knew that's what I wanted to do," he said.
In December, Macias was looking to make a few extra bucks and decided to sell his vintage Gibson guitar on eBay for $2,400. He found an interested buyer in Pennsylvania.
"I took it to the post office and she weighed it. I paid the shipping and I bought the insurance for the $2,400," Macias said. "(It) was the price of the sale of the guitar so I bought insurance for exactly that amount.”
But when the guitar arrived in Pennsylvania, the buyer told Macias it was damaged.
"When he took out the guitar and opened it, he could see that the neck was busted," Macias explained.
The buyer took a photo of the box the guitar was shipped in to show that a corner of it was clearly crushed.
Macias returned the money to the buyer, who shipped the guitar back to Arizona. Macias couldn't believe the shape of his guitar when he saw it.
Macias said he was upset but figured the damage would be covered under the insurance he had purchased.
However, the U.S. Postal Service refused to give Macias any money.
"You guys mishandled this," Macias said of the U.S. Postal Service. "It was sent in great condition under your care. It got destroyed, and what do you mean you're not going to honor the insurance?"
According to Macias, the agency simply denied his claim without inspecting the box, looking at his broken guitar, or asking a single question.
"I found out it was destroyed and then the people who did it don't want to own up to it," Macias said. "Now I’m having to go through all this anxiety and stress over this for what?”
3 On Your Side reached out to the U.S. Postal Service and a spokesperson sent an email saying, "The item was not packaged in a manner that protected it from damage that could occur under normal shipping conditions."
Macias said the response is funny because the U.S. Postal Service denied his claim a week before the inspection.
"I expected way more from the post office, at least to be professional enough to notify me of what's been going on ... to own up to this. I mean it was clearly destroyed en route," he said.