Top consumer complaints revealed

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by Gary Harper

Bio | Email | Follow: @GaryHarper3TV

azfamily.com

Posted on August 5, 2013 at 1:52 PM

PHOENIX -- As consumers, we all have certain industries we just don't like to deal with. As it turns out, you're not alone.

The Consumer Federation of America just released its list of industries with the most complaints and you'll probably guess a few that made the list.

The one industry that tops the complaint list year after year is auto. The biggest gripe consumers have is misrepresentation in advertising. Not only that, but consumers continue to complain about sales with new and used cars.

The second most complained about industry is home improvement or construction. Shoddy work and failure to either start or complete a job is what drives most consumers crazy.

Third on the list is credit and debt-related issues. Billing and fee disputes, coupled along with mortgage
modifications keep this industry on the list annually.

Utilities makes the list at No. 4. Service problems with phone, cable and the Internet never seem to go away.  

Internet sales made the list. Misrepresentations and deceptive practices continue to fuel the problem. Not to mention, the failure to deliver online purchases.

And rounding out the list, home solicitations like telemarketing and door-to-door salesmen.

Landlord and tenant issues made the list. Complaints seem to center around unhealthy or unsafe conditions.   

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