SCOTTSDALE, Ariz -- With all the recent mishaps on cruise ships, you'd think the cruise industry would be struggling for business. But local travel companies say nothing could be further from the truth.
We spoke with folks at a Scottsdale company called All World Travel. They acknowledge that the cruise industry has given itself a black eye with fires on board, ships having to return to port and, of course the incident last year, when the Costa Concordia became grounded and partially sank near Italy.
But all that is apparently not keeping consumers away. In fact, agents here in the valley say bookings are up. Kristie Burke is the owner of All World Travel. "We’re actually booking more cruises this year than we have in the past," says Burke. "It's a huge benefit for people who book cruises because you get all your meals, drinks, everything is included."
And to maintain the confidence of consumers, just last week the cruise industry adopted a "passenger’s bill of rights." I thought it was interesting that the second item mentioned is that consumers have a right to a full refund if a trip is canceled due to mechanical failures.
You can find that new "bill of rights" here.