A Valley woman says she though her loan modification was a done deal only to find out the bank had no idea why she was making lower payments.
Statement from Bank of America:
One of our home retention specialists has been working directly with Ms. Blackwell to explain the status of her trial modification. We apologize to her for the confusion over when and how much her monthly payment will be. Our review of Ms. Blackwell’s loan resulted in her receiving a more affordable payment. She is currently in the trial period and will be reviewed for a permanent modification.
Ginny Zoraster
Bank of America
